I could not have had a more horrible experience. They are simply the worst company I've every dealt with. I would NOT recommend to anyone. Customers beware!
Mike P. Came out for an emergency service. He was so awesome! So knowledgeable, helpful and polite. I will only call Raynor for my electrical needs! Mike P. You are the best’
Everytime I need a repair Raynor send a professional and courteous tech out. These guys are always friendly nice people who know what their doing. Hard to find these days! I recently had an issue with A.C. and the owner came the same day. They were booked with appointments but the owner (Tom) took the call just so I didn't have to wait another day in the heat. At the end of the job he explained everything and was super knowlegable about his work, very customer service oriented and overall good guy which trickles down to the rest of the company.
The main floor central AC stopped working in our new house last month... just in time for the heat. I interviewed five companies for the best deal... we considered far more than just price. Customer service, timeliness, quality of workmanship, manufacture reviews and performance history, warranty, finance options, and of course the bottom line. Raynor Electric easily beat out their competition (and I interviewed some of the "go to" big name companies as well). John knew his trade well and was upfront with me about what we really needed, what was worth the investment versus what would provide the greatest profit. He was clear he wasn't just another sales person chasing a commission; we could tell he loves his job and knows what he is talking about. After deciding to go with Raynor, John walked us through all the paperwork to help us qualify for NJ's Energy Star financing rebate thing. He also walked us through the process and what to expect. Install day came and they worked around my schedule as best they could and completed replacement of two HVAC units (condenser, furnace, blower) and upgraded our water heater to tankless. Big Matt and his team did an excellent job... remained professional and courteous throughout the entire operation. We also opted for the Air Scrubber upgrade (I highly recommend it)... what a difference! We love the way our home feels and smells! Two days ago, the tenants in our old house informed us the AC unit went belly up there as well. When it rains it pours right? John to the rescue again. He did some minor emergency surgery on the compressor to help it last through the summer and provided us with a very reasonable quote to replace everything when we're ready. I'm gonna shift gears on my praise for this incredible company now. I don't know if I should advertise this or not (I don't want to get anyone in trouble), but I need to share this story as it shows how they look beyond just making a quick buck and value building a lasting relationship with their customers. First, I will say what he did for us has a lot to do with the fact we just invested in a large project in our other home, so it may not apply to others. Anyway, John didn't charge me for the visit or repair to our rental. Not a dime. He was able to do this because they developed a relationship with us based on trust and confidence. And yes, Raynor Electric LLC will most certainly earn our business again. Sorry about the long post, but when a company stands out for quality work and excellent customer service I make a point to shout it from the mountain tops.
Called up to get an estimate on how much it would be to repair the a/c system. Told it would be john showing up instead some kid shows up. Informed him we are on a fixed budget ( having 2 people in the house disabled and taking care of our 77 yo grandmother with ocpd and heart failure) Told him the issue and he didn't even look at the system but instead wanted to sell us a new ac system for $16k. Kept trying to push a new hot water heater on us which we didnt need at all. After which he made it feel like he would do us a favor and diagnose the issue. Came back wanting to charge us $1800 to replace a 5 foot section of the high pressure line and recharge the system but kept saying it probably wont work. Needless to say we wont be using them for hvac ever. Got a quote from several places near by for $8k or less.
Bottom line, Good people, good work at a fair price. You are in good hands with Raynor from start to finish!
Raynor Electric Llc is a US General Contractor based in Medford, New Jersey. Raynor Electric Llc is located at North, 206 Medford Mt Holly Rd c, Medford, NJ 08055, USA.
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